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Delivery

Delivery terms of online store

Valid since 16.1.2017

General information

Packages are generally dispatched within 4-6 weeks after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by courier with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Orders

Products are ordered from our online store www.greenattachments.com . All orders are confirmed through email. Your email address must be valid in order to get order confirmation. The customer accepts our conditions of sale and orders.

Order confirmation

We send order confirmation by email, which includes:

reference number

our bank account

sum of invoice

On our web page you can check your order

Payment terms

Products and their transportation costs are paid during orders

In the webstore products can be paid for through the following payment methods: Nordea, OP Bank Group, Danske Bank, Middle Tapiola, Aktia, Noah, local Cooperative Banks, Savings Banks Group, Handelsbanken, S-Bank, the Bank of Åland, as well as debit cards. The payment transactionis handled in Paytrail Ltd's website.

Payments can be made in advance by bank transfer.

Payment Service Provider

Brokerage fees and the payment service interface is handled by Paytrail Plc (2122839-7) in co-operation with Finnish banks and credit institutions. Paytrail Corporation will be displayed in the payee's account statement or card invoice and the service provider will forward the payment to the seller. Paytrail Corporation has a payment institution license. In case of a defect, we ask you to first contact the supplier of the product .

Paytrail Plc, Business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Telephone: 0207 181830

www.paytrail.com

Online Payments

Netbank payment service is handled by Paytrail Plc (2122839-7) in co-operation with Finnish banks and credit institutions. Ensuring the customer of the service functions like a conventional online payment.

Prepayment

We ship products when we see the transmission in our account. Payments are to be paid to account FI78 5612 1120 5309 74, in accordance with the order confirmation data

International orders IBAN: FI78 5612 1120 5309 74 BIC / SWIFT: OKOYFIHH

Orders will be deemed open until payment is made. If there is an advance payment required,product will be reserved for five working days after which the order will lapse if payment has not been completed.

Delivery time

Packages are generally dispatched within 4-6 weeks after receipt of payment. Other conditions are displayed in our web page

Delivery terms and expenses

Packages are shipped via courier with tracking and drop-off without signature. If you prefer delivery by courier with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Exchange and Return Policies

The customer has a 14 days return or exchange right under the Finnish Consumer Protection Act. Return Policy applies only to original package, unused and marketable products.

Include the following information in the return package:

customer number, name, address and phone number, bank account, a copy of the order confirmation from greenattachments.com

All exchanges or returns must be agreed upon on an individual basis by an email from customer service. Customer service will provide further instructions on the return address and the return message.

Customer Service

e-mail: sales@greenattachments.com

Tel.: +358 45 697 1644

We do not accept returns after 14 days from delivery. Once the return is accepted, the money will be refunded to your bank account after the return receipt and processing is completed

Transportation problems and defective products

If the product is lost during transportation, or the client receives the wrong product, kindly send an email to: sales@greenattachments.com

Notification of wrong delivery or a defective product must be made within 14 days of receipt of the product. If the package is damaged in transport,a complaint must be made to the transport service.

Other

We reserve the right to change our delivery terms. The customer should check on the new terms on our web page before ordering.

greenattachments.com controls all customer database fully and confidentally

greenattachments.com does not give customer information to the third parties